01
Record the contents of each box
Give every carton a clear list of item SKUs and quantities. This helps support teams investigate a missing piece without treating the whole order as unknown.
02
Keep fulfilment aligned with Shopify
Use the box record for physical detail while completing only the eligible Shopify fulfilment quantities.
Business example
One chandelier set travels in three boxes
The customer bought one set, but the warehouse separates the frame, six shades and hardware for safe shipping.
| Box | Contents | Quantity |
|---|---|---|
| Box 1 | Chandelier frame | 1 |
| Box 2 | Glass shades | 6 |
| Box 3 | Hardware kit | 1 |
- Record the contents of each box
- Add tracking for the shipment
- Fulfil the original one-set order when all boxes are ready
Sources
Further reading
Questions, answered
Frequently asked questions
What should I check first?
Give every carton a clear list of item SKUs and quantities. This helps support teams investigate a missing piece without treating the whole order as unknown.
What result should I aim for?
Keep box contents, item quantities and the original fulfilment line connected.