01
Choose the right scope
Cart notes apply to the order as a whole. Line item properties travel with a specific product line, which makes them better for names, engraving or per-item instructions.
02
Plan the handoff
Confirm the chosen field appears in the admin view and any packing document your team uses. A value that exists but stays hidden still creates risk.
Business example
Put delivery timing and engraving in the right place
A delivery request applies to the whole order, while engraving applies only to one bracelet.
| Information | Example | Correct place |
|---|---|---|
| Delivery request | Deliver after 5 pm | Order note |
| Engraving | MAYA | Bracelet line |
- Choose the field based on scope
- Show both details to staff
- Print only the information needed for packing
Sources
Further reading
Questions, answered
Frequently asked questions
What should I check first?
Cart notes apply to the order as a whole. Line item properties travel with a specific product line, which makes them better for names, engraving or per-item instructions.
What result should I aim for?
Use order-wide notes for the whole purchase and line item properties for details tied to one product.