A common merchant question
Why can stock look available when the location serving the customer has none?
Practical answer
Check the exact variant, the location holding the stock and whether that location can fulfil orders for the customer's market and shipping zone.
How Kaijuu helps
Kaijuu shows stock by Shopify location so you can check the place preparing the order instead of relying on a store-wide total.
Inspect location-level stock
A store-wide total can hide that the sellable units sit at a location that does not fulfil the customer's region. Work from the exact variant and location.
Follow the fulfilment path
Check location activation, shipping profiles, market settings and routing rules. A theme cannot make a location eligible to fulfil an order.
Business example
Twelve vases exist at a location that cannot fulfil the order
The North warehouse holds the stock, but only the South warehouse is set to fulfil this online order.
| Location | On hand | Can fulfil online order |
|---|---|---|
| North warehouse | 12 | No |
| South warehouse | 0 | Yes |
- Check the exact vase variant
- Review location and shipping eligibility
- Move or activate stock only through the merchant's chosen process
Sources
Further reading
Questions, answered
Frequently asked questions
What should I check first?
A store-wide total can hide that the sellable units sit at a location that does not fulfil the customer's region. Work from the exact variant and location.
What result should I aim for?
Check product activation, fulfilment eligibility, markets and shipping rules when stock exists but cannot be sold.